Hire a fractional Chief Customer Officer — own retention and expansion
A fractional CCO is a senior customer executive who owns retention, expansion, and customer experience on a part-time basis. Get a vetted shortlist in 48 hours.
- • Shortlist in 48 hours
- • No 25–30% placement fee
- • Vetted C-suite and VP operators
- • Fractional, interim, or advisory
When to hire a fractional CCO
Most companies hire a fractional CCO when the founder or existing team can no longer own the customer function at executive depth. Common triggers:
- Churn or NRR is trending the wrong way
- Support, success, and account management aren't coordinated
- You are moving from SMB to mid-market or enterprise
- The CS team is reactive and unowned
- Post-sale motion needs a strategy, not just staffing
What a fractional CCO owns
A fractional CCO operates as your accountable Chief Customer Officer on a part-time basis. Typical scope:
- — Retention, NRR, and expansion strategy
- — Segmentation, coverage model, and playbooks
- — CS org design, hiring plan, and comp
- — Customer health, QBRs, and voice-of-customer
- — Support and success tooling
- — Executive sponsor program for strategic accounts
Engagement models
Fractional (ongoing)
1–3 days per week on a recurring basis. Best when you need executive judgment in the business every week, but not a full-time hire yet.
Interim (full-time, fixed term)
Full-time coverage for 3–9 months. Best for a vacancy, a fundraise, an M&A event, or a turnaround.
Project / advisory
Scoped engagement (10–40 hours) tied to a specific deliverable — a plan, a system, a hire, a diligence.
How much does a fractional CCO cost?
Frequently asked questions
- What does a fractional CCO do?
- A fractional Chief Customer Officer owns retention, expansion, and customer experience on a part-time basis. They set post-sale strategy, coordinate success and support, and coach CS leadership — usually 1–2 days per week.
- How much does a fractional CCO cost?
- Fractional CCO retainers typically run $8,000–$18,000 per month, or $200–$450 per hour, depending on company size and scope.
Ready to hire your CCO?
Post your role or request a curated shortlist — most companies get one inside 48 hours.