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Stephanie — Fractional VP Customer Success

VP Customer Success · VP

Fractional VP, Customer Success. I build the systems that keep clients renewing and growing.

Day rate

$1500–$2500

Retainer

$8k–$20k/mo

Experience

19 years

Location

New York Metro Area · Remote OK · Eastern

All contact with this executive runs through RecruitFractional messaging.

Functions

Customer

Industries served

FintechHealthcareBiotechMediaReal EstateProfessional Services

Skills

Client retention · Account expansion · QBRs · Account health reviews · Onboarding and adoption · Escalation management · Team leadership and coaching · Commercial negotiation · Client value reporting · Salesforce · HubSpot

Expertise

Building client success from scratch, Retention turnaround, Enterprise account management, Onboarding and adoption, QBR and account health programs

Languages

English

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