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Kristy — Fractional VP Customer Success
VP Customer Success · VP
Fractional Customer Success Executive | NRR 89% to 112% | Retention, Expansion & Scalable CS Operations
Day rate
$1000–$2500
Retainer
$8k–$30k/mo
Experience
10 years
Location
Houston / US / Remote · Remote OK · CT
All contact with this executive runs through RecruitFractional messaging.
Functions
CustomerSalesOperationsStrategy
Industries served
SaaSEducationGovernmentB2BHigher EducationDigital LearningK-12EdTech
Skills
Customer Success StrategyNet Revenue RetentionGross Revenue RetentionRenewal StrategyExpansion StrategyCS Operating ModelCustomer SegmentationRisk ManagementCoverage Model DesignCustomer LifecycleCustomer Health ScoringRenewal ForecastingCS OperationsCustomer Journey DesignCapacity PlanningValue RealizationExecutive Business ReviewsCRM StrategySalesforceHubSpotGainsightExecutive ReportingCross-Functional AlignmentOrganizational DesignTeam LeadershipLeadership DevelopmentChange ManagementPost-Sale TransformationInterim LeadershipExecutive TransitionLookerLoomGong
Expertise
Customer Success TransformationRetention and NRRRenewal and Expansion StrategyB2BSaaSPost-Sale Operating ModelsFounder-Led and PE-Backed CompaniesInterim CS LeadershipLeadership DevelopmentOrganizational DesignExecutive ReportingValue RealizationCS OperationsRenewal ForecastingHealth and Risk ManagementCustomer Lifecycle DesignCustomer SegmentationCoverage and Capacity PlanningCustomer Analytics
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